Reblogged from Some thoughts on strategy, leadership, and corporate culture.:
I can remember back to the first business I ran: I was new to a leadership role and everyday I realized how much more I didn't know about people and how to lead. One of my key learnings was a few techniques that actually helped give me the freedom and flexibility to focus on my strengths.
It started one day when I realized that almost every customer service decision in the business had to flow through me in some way.
Mike Desjardins of ViRTUS shares some valuable advice. Enjoy the read.