Tag Archives: Leadership

Cause Ya Gotta Have Faith

People, and therefore companies, have little faith these days. Faith being the unwavering belief in another people’s ability or plan to create something great. This can be a teammate, a family member, or even themselves.

Instead, they have facts. Facts about what worked well last year, what skills someone has demonstrated, and about what experiences people bring to the table.

The interesting thing is that these facts are all based in the past. Past success, past performance, past experience. With little faith, these past-based facts can begin to drive future business decisions.

“The team tried that last year and didn’t see any results, so let’s try a different approach.”
“You haven’t proven yourself yet, so I’m not going to give you this upcoming project.”
“That candidate doesn’t come with any experience in our field, so he probably won’t be of any benefit to us.”

The past dictates our future when we solely rely on facts.

Faith, on the other hand, doesn’t need proof or evidence from the past. It doesn’t compare where we are today to where we were. Instead, it looks to where we could be and creates a path from here to there.

In this environment, be it at home, at work, or in the gym, you are surrounded by trust, confidence, and inspiration. You innovate constantly as there is always a new future to be created. You dream big dreams and then turn them into goals. You develop your people before they prove themselves “worthy enough” for that development. You hire based on cultural fit. You take big risks and see what sticks.

For some, running your life (or company) based completely on faith is unbelievable.
For others, it’s the only thing that works.

This guest post was written by Matt Corker, Leadership Development Advisor at lululemon athletica

Matt Corker has a serious addiction to big ideas, bold goals, and strong communities. After working for the University of British Columbia in alumni and student affairs, Matt was drawn to lululemon athletica – a yoga-inspired athletic apparel company that creates components for people to live longer, healthier, more fun lives. In his role of Leadership Development Advisor, Matt is responsible for delivering new-hire orientations and professional development opportunities that empower their great staff to achieve their dreams and live a life they LOVE! Matt has a Bachelor of Commerce in Human Resource Management and International Business from the Sauder School of Business at UBC and will be starting his MBA at the Copenhagen Business School in the fall. He has a strong background in leadership and development and a big heart for social media, inspiring minds, and giving out great high fives. More information about Matt can be found at http://thatsacorker.com.

The Ultimate Productivity Tool

Yoga, adrenaline sports, education, networking, training.

Yes, all of these will undoubtedly help you in life, but here’s another tool that is so often overlooked: sleep.

My life has changed a lot over the last few years, and I’ve become increasingly aware of the importance of sleep. Nights out, work demands, sports, pregnancy, and a restless toddler all conspire against a quiet night’s rest.  When I was younger I could make do with four or five hours of sleep, leaning on my coffee mug when required. Now, irritability and blandness creeps in where my creativity and sense of humour used to be. And now I realize:

Sleep brings more joy, effectiveness and productivity into our lives. It is vital to every type of success.

Arianna Huffington’s funny TED Talk about the importance of balance and getting your Z’s really hit home. A successful entrepreneur in her own right, she points out that having a high IQ or a busy schedule doesn’t translate into successful business or good leadership. Even the most brilliant leaders require time for reflection and rest to make the most of their abilities.

Ms. Huffington seems to be on to something! Years ago, she badly injured herself after falling due to exhaustion. She then re-engineered her entire life to incorporate more sleep. Last week she sold her 5+ year old company, the Huffington Post, for USD $315 million. Not a bad return on investment.

~ Julie Steele

Reflections

It’s that time of the year when my mind starts to wander through the past activities and events in my life over the past 365 days. This ‘free-form’ thinking is a welcome break from routine. And while routines are often extremely important to setting pace in one’s personal and business life, these ‘wandering’ moments can be soulful and provide the catalyst for the next wave of energy and focus.

Guy Borgford’s blog post, Is Your Company Fearless, got me thinking about new year’s resolutions for 2011. Fear it seems, is what sets great companies apart. It is in being fearless then, where things seem to take flight.

Two iconic companies come to mind, Facebook and Google. While both have certainly changed my life, it is the mark of their tremendous corporate cultures that struck me.

Mark Zuckerberg, CEO of Facebook once said, ‘it’s about being unafraid to break things in order to make them better.’

David Glazer, Engineering Director of Google calls it keeping the ‘cheese in motion’. Having recently reread Spencer Johnson’s book ‘Who moved my Cheese’, this statement made sense. Change happens. The more you are in your groove prepared for change the more you will adapt. And what two better companies to prove this point than Facebook and Google.

Time for resolutions on becoming more fearless in our lives and in our businesses.

~ Sarah McNeill

Is your company fearless?

One of the most interesting things I’ve experienced during the past couple months of career transition is the inherent trepidation around decision-making and the culture of fear permeating many organizations. Perhaps it’s the economy? Maybe it’s the seismic shift in power to the masses with the advent of social media? Maybe it’s both, with some other things thrown in? Whatever the cause, there seems to be an epidemic of fear-driven, analysis paralysis throughout all areas of business, which effectively crushes innovation, creativity and authenticity.

A good indication of fear-driven mentality is the continuous reliance on comparative judgment to make decisions and bring on new talent. Many industries are trapped in role definitions that effectively frame their position requirements and organizations into a box, creating a culture and operational paradigm focused on the status quo. And let’s face it; this world isn’t standing still, so if your company is, you are actually moving in reverse.

In the world of marketing and creative communications, this couldn’t be further from the truth. Many agencies continue to rely on their world of revolving talent, design rhetoric and self-promotional award shows to maintain a feeling of control in an industry that’s in a state of complete revolution. They look to the old-school, old-boys network, with their polished marble palaces and ridiculous client fees as sources of inspiration and aspiration.

Meanwhile, they push off the heavy lifting to their publishing ‘partners’, not learning a thing about how to execute convergence media programs or the underlying technology – nor how to strategically assemble vendors and platforms to create seamless consumer experiences for their clients.

I’ve heard expressed sentiment from many on the client/brand side who feel as though agencies are becoming redundant through their apathy and archaic focus on the pre-existing models of profitability and media margins. Many agencies in this jet-fueled world of rapidly developing technology and communication platforms simply refuse to accept that this model of shifting paper and writing reams of rhetorical briefs in every shape and form around traditional approaches to brand communication is just not sustainable.

As consumer power proliferates, and communication models shift, the brands and agencies who redefine the talent acquisition process and criteria through which they select their people and keep them engaged, are the ones who will emerge victorious.

It’s like the elite athlete – the sprinter – coming down the finish line, neck and neck with her most fierce rival – the minute she turns to look at her position in relation to her nemesis, her foe internalizes every bit of effort to look at the tape and charge ahead to win, while our heroine looks over in astonished dismay.

Now, that’s not to say we shouldn’t do SWAT analyses on new hires, projects and products. Rather, in addition, there needs to be a cultural analysis on both a micro and macro level in order to meet the demands of this rapidly changing world and the many forms of workplace that inhabit it and compete for consumer dollars, clients and talent. Companies need to focus on people first and look ahead, not to the side.

People work. People talk. People dedide. People create. People innovate.

If someone has a history of developing product that meets and exceeds goals then does it really matter if s/he hasn’t managed a P&L in excess of $10M? And if an individual’s direct reports, managers, and clients rave about that individual’s leadership skills and ability to build and maintain a refreshing and engaging work culture, how is the number of direct reports really relevant to success?

If your criteria are based on numbers, perhaps it’s time to start thinking in words and begin a conversation about your own company’s culture, thinking deeply about how fear is framing your decision-making processes.

The fearless are the ones winning and the ones who define the new world order of business and work culture. Like people, every company is different and has a different way of defining culture, evolution and success. Some are brutally Darwinian, others spiritually driven by faith, but it’s fearlessness to embrace the company culture and resonate that throughout every aspect of the brand that creates this holistic synergy, without the specter of fear, trampling on progress and harmony. The fearless snap up talent that go beyond numbers and who understand the value of human relationships.

The antonym of fear is love. Love is all things light and positive, while fear resides in darkness.

Follow your hearts. Define your culture, your company, your people, your products and your customers by the love you have for what you do. And if you don’t truly love what you do, what are you waiting for? Start the culture of change today and make fear a thing of the past.

Thanks for reading.

This guest post was written by: Guy Borgford

Guy Borgford has been working in digital media for over 17 years, during which time he’s worked with some of the world’s most respected brands on everything from web site design to major music festival sponsorships.  Aside from writing and working in the world of media and marketing, he is an avid proponent of social media and evangelist for the changing face of business and culture through the tenets of authenticity, innovation and fearlessness. Guy is also an accomplished painter, father of two and advocate for sustainable consumption and culture.

“Let’s Try It!”

Last Sunday morning I’m stealing a few minutes of relaxation on our family sofa when my wife enters the room waving a magazine. “Hey, this sounds like an interesting roast chicken recipe!” “Oh really,” I answer. “Yes, it says to cook hard and fast at 500 degrees for 40 minutes.” 500 degrees for 40 minutes! What? Is she reading that correctly? I’m a 350-for-just-over-an-hour type of guy….500 for 40 is crazy talk!

“Oh c’mon,” she says, “let’s try it!”

Let’s try it. Hmmmmm…I review the recipe as my wife hovers over my shoulder, smiling: 1 whole chicken; wash, pat dry; season to taste; cook at 500 for 40 min; remove and cover with foil for 10-15 min. A little bit lacking in details, but my curiosity is piqued and a happy wife is a happy life.

At precisely 5 pm, the chicken goes into the oven. Timer is set at 40 minutes. I have to admit I’m a bit anxious and can feel adrenalin shooting through my body. I think, “This isn’t how I normally feel making dinner on a Sunday evening.” It feels good and I find myself grinning. 39 minutes to go.

Let’s try it. I wonder how many new ideas or suggestions were shelved back in late 2007 as the recession began to rear its ugly head. I wonder if leaders are still afraid to try something new. Too scared to get out of their comfort zone. Too worried about the future.

Where’s my bullhorn? “The recession is over! Get out of your bunker! Take a good look around and try something new!”

30 minutes to go. Definitely some action happening in the oven. Smells good; some bubbling; colour changes. So far, so good. Red digits; 500 showing. Anxiety level still above normal.

The ‘great recession’ was a punch to the gut for many of us. We had all been feeling good, riding the highs of the mid 2000’s. A lot of new homes were built, a lot of first timers got into the real estate market and, admit it, we all bought ourselves a few new toys – TVs, autos, PDAs, boats, etc. As the clouds gathered in 2008 and we were fully socked in through 2009, a lot of companies decided the right thing to do was to try to hang on and ride it out.  Budgets cut, spending slashed. Well, most of us survived and now it’s time to dust off the suggestion box and review some of the great plans being road-mapped before 2007.

20 minutes to go. There seems to be a lot more bubbling going on. In fact some of the drippings are splashing onto the oven walls. Anxiety spike. “Honey, we’re gonna need some red wine in here!” “Great idea, pick out something nice to go with the chicken.” Right, to go with the chicken. I can feel my heart rate pick up and pour myself a glass. Definitely not a usual Sunday night. Let’s try it.

If leaders continue to subsist in their comfort zones, they will be responsible for their company’s downfall. Their staff will despise them and their competition will crush them.  Even the largest organizations must embrace a certain amount of nimbleness and leaders must have the courage to challenge the status quo. An out-of-the-ordinary idea today could morph into a huge triumph tomorrow.

10 minutes to go. There seems to be a bit of smoke in the kitchen. Must be from those drippings splashing around. I review the recipe. Nowhere does it say to cover the pan. But, it also doesn’t say not to cover the pan. Uh oh. More smoke. Gulp. More wine. Time to open some windows. More adrenaline, more anxiety. Beep beep beep…there goes the smoke detector. “Honey, can you take care of that for me?” Beep beep beep. Ok, now I’m getting concerned. My wife is at the front door fanning the smoke gushing from the oven. The next few minutes are a bit of a blur and then, finally, the timer buzzes! I open the oven door and more smoke billows out. This didn’t happen at 350 for just over an hour. I don the oven mitts and reach in. Drippings are splattering everywhere! The pan is too hot to pick up. Double up the oven mitts and try again….get it out…move slowly, very slowly to the counter. Ouch, ouch, arms are getting hit by bubbling oil. Definitely not a usual Sunday night.

When a company fosters new ideas and encourages employees to think outside the box, then the sky’s the limit when it comes to competitiveness, branding, and ultimately profitability. Interestingly, back in the 1950s, 3M developed a 15% time rule with exactly the same intentions and basic philosophy. Masking tape and Post-it notes are two notable products that were conceived and developed by individual engineers working without formal budgets. Many successful companies have adopted this practice and Google has taken it up a notch with their ‘20% time.’

As a leader in today’s post-recession world, are you cultivating and fostering new ideas from your staff? Do you have the courage to try something new? I hope so.

By the way, the chicken was delicious.


Leaderectomy

“ektomia” – a cutting out of or cutting out; Greek origin, ca. 1000 BC

Road trip….more specifically….14 uninterrupted hours of driving alone from Vancouver to Smithers…..no cell phone, no email, no radio, no music….nothing but me, my truck, and the hum of the road. Ever tried that? It’s an incredible experience! During the first hour or two, a bit of panic sets in as you realize that you’re “unplugged”….then a sigh of relief and comfort as your brain unclenches and you can process, truly process your thoughts….be it random or focused on recent or past events.

What was I processing…glad you asked…I was thinking about my new role at McNak and about all the previous jobs I’ve had over the past 25 years. Dishwasher, busboy, waiter, customer service, gas jockey, sales rep, entrepreneur, client relations, marketing, and account manager. How have they shaped me? What have I learned? What is important to me as I begin the next 25 years of work in my life?  Two words constantly popped into my head – “passion” and “leader”. What does it mean to be passionate about work, to be a leader, to be a passionate leader?

I wondered aloud (it’s ok to do this when you’re on a road trip alone), is a passionate leader always a good thing or does passion have a dark side that can cause things to go awry and create misery for an organization? (think Darth Vader) I believe the answer is a resounding yes! Companies have a duty to its employees, share(stake)holders, and customers to remove a imprudent, selfish, passionate leader from its ranks – a “leaderectomy”.

Passionate leaders, consciously or not, who use fear and control to achieve their goals are ultimately responsible for creating a toxic and unbearable culture within their organization. It’s up to the leader’s leader to look past the numbers and dig right down to the front line troops and ask the question, “Do you like working here?” Any answer besides “yes” demands more investigation and possible leaderectomy!

The truly terrific leader firstly motivates his or her reports to be their best and then secondly, inspires them to be a company brand advocate. Imagine how great the workplace would be if everyone loved being there. Imagine how happy the customer would be!

Each and every day we are presented with opportunities to lead. Will you be a Darth Vader or a Yoda?

After my 14 hour drive, I met up with my family and had a wonderful two-week vacation….on the way home I was excited to get back to the McNak office and re-join my colleagues. We have fun here.

P.S. Great quote on my grandmother-in-law’s fridge: “Never look down on anybody unless you’re helping him up” – Jesse Jackson


Linchpin or Lizard.

I was 16 when I had my first full-time temp job. It was a three-week stint during spring break, doing some basic machine and assembly work in a local manufacturing business. The comparatively good money aside, my experience was a rather daunting one. The image of being no more than that infamous cog in a company’s machine started to dawn on me. While I was only there for a couple of weeks to earn some extra cash, I knew that most of my co-workers were following a highly repetitive schedule where you get up, go to work, put in your hours and stamp your time card not a fraction of a minute too late. My first impressions of the working world were that you do what you’re told and don’t dare to think – not even inside the box. In this reality, the rewards are an alleged sense of security, structure, direction and order. And there seems to be a reason that society has been so successful in dividing the workplace into a small group of leaders and a much larger group of followers:  It goes back to that primordial instinct that makes us see anything new as a risk to our personal safety. Entrepreneur, author and blogger Seth Godin calls this the “lizard brain”; a work environment where everyone keeps their head down and simply follows detailed directions satisfies the lizard brain. Even though the lizard brain makes us generic and replaceable, a vast majority of employees simply can’t get past it.

In the past, reward was given to those who soldiered on the most, followed directions the best, and worked the longest hours. No wonder we used to refer to our daily work as the “grind”. Employees who are thriving today are nothing less than leaders in their own realm. Godin calls them “artists”, in the sense that they provide value to other peoples’ lives above and beyond what is expected of them. They are not replaceable cogs in the machine but “linchpins” as Godin calls them: indispensable components of the whole. You find them in your favourite coffee shop where the barista makes you feel so good that you would never think about getting your latte anywhere else. You find them in the flight attendant who puts a smile on your face with their wit and attention. They are the customer service reps who not only solve your problem but manage to make you laugh and completely forget why you were so frustrated before making the call. Linchpins are better listeners – they do what it takes to solve problems, and they engage with people. They are leaders at what they do; not because they have to, but because they can’t help but invest emotionally in the work they do.

Why are such leaders in everyday jobs still a rare find? The answer may be slightly more complex than you might think. People are leaders in their field because they are passionate about what they do. They truly care. The real challenge is that the majority of employees don’t do what they are really passionate about. They are in the wrong jobs, doing the wrong things that don’t really mean anything to them emotionally. This predicament was described by Ken Blanchard and Sheldon Bowles in their 1993 bestseller “Raving Fans”: More than 55% of North Americans are dissatisfied with their current jobs. No wonder that a good number of people come to work in a bad mood. Unhappy employees are all around us. Instead of being unhappy, Blanchard and Bowles ask, why not take the lead and focus on improving the situation? Leadership goes hand in hand with self-respect, taking charge of our own destiny and is ultimately born out of a sense of purpose. Author and New Yorker staff writer Malcolm Gladwell examines a few examples of individuals who decided to rise above the rest. In “Outliers”, he shows that what separates the good from the great and exceptional are two basic virtues: passion combined with hard work. Be it The Beatles, Bill Gates or Steve Nash – what separates the good from the great is practice, and lots of it.

Great employers have long realized that individuals don’t want to be micromanaged. The self-management trends of the past couple of decades have allowed for everyone to manage their own work, time, production, quality, and goals. Former GE CEO Jack Welch is known for allowing everyone in his company to be a leader, just so long as they contribute, ideally with new business ideas. Such commitment generates a sense of purpose, a high degree of respect, extensive involvement, dedication, and enthusiasm. Are you lizard or are you a leader?

~ Dennis Wolff

Recharge – the 90 day Reset Strategy

‘Team building doesn’t build teams. Build them a strategy.’- Keith McFarland

Following the wisdom of Keith McFarland for our strategy session we began our 90 day reset yesterday. We keyed in on the successes of the last 90 days and fine tuned our next 90. As part of our team’s commitment to excellence we tied an extended session on team development to our 90 day reset strategy. Lead by ViRTUS, our focus this session was on the Communication Model. Diversity of personality types and working styles made this process a most enjoyable learning experience. With our new found awareness about ourselves and each other, we left with our missions, both collective and individual, clearly in place.

A couple of themes stand out from this tremendously valuable session:

1. Breakthrough performance is hard. It really is. But no one ever said that getting to the top of your game isn’t. Our McNak team has dedicated themselves to charting a course set on taking our company to levels higher than we’ve ever believed we could before. And pushing ourselves to new levels we really are having a tremendous amount of fun. We’ve got a great recipe and a team to do it!

2. Communication is paramount. When teams are going through fast growth, the strength of a team is strongly based on how communication is delivered by all team members. Active and precision listening, as well as setting context and intentions were a few of the gems for ensuring clarity and understanding in a dynamic workspace. Thank you ViRTUS, we couldn’t have done this without you!

3. It feels good to laugh. Maybe this is a McNak thing. We’ve made a pact that every hour of our work day should experience laughter! It’s all part of the plan. (One of our metrics) We’ll keep up with this exercise!

~ Sarah McNeill

Spirit in Motion – Building a Paralympics Legacy

As we settle into the first week since early February with no Olympic activities, it is hard to believe that after years of planning and anticipation, it is really all over.

The focus now shifts to the legacy of the Games.  Of course, there is much debate about whether the billions spent will be worth it; will the City, Province, Country see a lasting return on the huge investment?  I believe that this question, while understandable in the political arena, is overly passive.  Instead of waiting for the legacy to arrive, the right question for us as citizens and – for the readers of this blog – employers to ask is: what have we learned, and what positive change can we bring on the ebb of the incredible spirit that embodied the Games?

For me, one of the most striking opportunities for lasting impact comes from the Paralympic movement.  USA Paralympic skier Ralph Green stated “The Olympics are about how much can be achieved in sport; the Paralympics are about how much can be achieved in life.”  Many of us were captivated by the incredible displays of athleticism and perseverance of Brian McKeever and Lauren Woolstencroft in their multi medal performances.  However, what strikes me more than what they, and other Paralympians do on the field, is what they deal with everyday.  While we have come a long way with accessibility, let’s face it, managing life’s daily tasks is tougher if you are in a wheelchair or visually impaired.  These athletes, and all persons with disabilities, persevere every minute of every day, overcoming obstacles that most people don’t even know are there.

As employers we are always in search of that candidate who possesses those elusive traits of adaptability, problem solving skills, loyalty and dedication. They are the traits that are near impossible to teach, which form the fabric of positive corporate cultures, and provide the foundation for competitive advantage. However statistics still show that persons with disabilities, whose daily routines call for these characteristics at off-the-chart levels, are in many cases still dramatically underemployed when compared to the overall workforce.

What a powerful legacy it would be if we could remember how we were moved by the images and stories of the Paralympics, and overcome some of the stigmas and barriers that still exist in the workplace for persons with disabilities.  I am confident that we will all be better off for it.

If you are interested in making a start, check out www.linkup.ca

This guest post was written by: Matt Brown

Matthew Brown is the VP of Human Resources at Credential Financial Inc. Credential  offers Canadian  credit unions and independent investment firms an integrated range of wealth management and investment solutions to meet the financial needs of Canadians  In his spare time Matt is an avid triathlete.  He is legally blind and a proud supporter of the CNIB.

Carrots and Sticks – Why contingent motivators don’t work

Daniel Pink’s engaging TED talk on ‘The surprising science of motivation’ poses a compelling case on the mismatch of what science knows and what business does. In order to achieve ’21st century tasks’ businesses cannot base their policies about talent and people on assumptions that are outdated. Thus the bigger carrot or the sharper stick do nothing more than restrict possibility in this new age of business. The focus needs to be around intrinsic motivators.

A bit about carrots and sticks and when they can work. These contingent motivators work when there is a simple set of rules and a clear destination. Narrow focus = low creativity. When carrots and sticks don’t work: When there are periphery or non obvious solutions. The reward only narrows the focus.

Daniel Pink summarizes the new operating system to motivation by three essential building blocks as the new way of doing things:

Autonomy – the urge to direct our own lives
Mastery – the desire to get better and better at something that matters
Purpose-the yearning to do what we in service of something larger than ourselves.

People do things because they are a part of something. So if you want high performance and employee engagement, you will probably agree that self direction works better.

Are you part of a company built upon carrots or sticks or does a greater purpose exist for you and your team?

Daniel Pink on the surprising science of motivation:

~ Sarah McNeill